Ada
美国
智能客服客户支持

Ada 翻译站点

使用GPT-3来自动培训客户意图

标签:
爱站权重:PC 百度权重移动 百度移动权重

客户服务自动化公司ADA现在正在利用负责ChatGpt应用程序的OpenAI的技术来提高其对话性人工智能平台。

ADA已经在使用GPT-3来自动化客户意图的培训,并且通过自动从其客户的知识库中构建答案流和内容来进一步推动集成。

ADA还正在尝试大型语言模型和生成性AI,以增强对话见解,包括有关客户和先前讨论的机器人的摘要,这些摘要都提供给了Bo Builders and Liveers和Live Agents。

Ada联合创始人兼首席执行官Mike Murchison在一份声明中说:“随着Chatgpt的推出,世界发生了变化,企业的机会不能被夸大。” “我们将全力以赴使用大型语言模型来增强品牌的能力,以提供更加上下文和智能的客户体验。这种方法促进了信任,同时使公司能够尽可能轻松有效地为客户自动化更多的决议。”

OpenAI支持负责人Yaniv Markovski在一份声明中说:“我们很高兴能够想象,设计和为客户服务进行AI-First的客户服务。” “有了Openai,ADA将使世界上最好的品牌能够提供非常差异化的支持体验。”

资料来源:https://www.destinationcrm.com/articles/crm-news/crm-across-the-wire/ada-partners-with-with-openai-156465.aspx

原文:

Ada, a customer service automation company, is now leveraging technology from OpenAI, the company responsible for the ChatGPT application, to boost its conversational artificial intelligence platform.

Ada is already using GPT-3 to automate the training of customer intents, and the integration will be pushed further by automatically building answer flows and content from its customers' knowledge bases.

Ada is also experimenting with large language models and generative AI to augment conversational insights, including a summary of what the customer and the bot previously discussed, that is provided to both bo builders and live agents.

"The world changed with the launch of ChatGPT, and the opportunity for enterprises can't be overstated," said Ada Co-Founder and CEO Mike Murchison in a statement. "We're going all in on using large language models to empower brands to deliver a customer experience that is far more contextual and intelligent. This approach fosters trust while enabling companies to automate more resolutions for their customers as effortlessly and efficiently as possible."

"We're excited to support Ada to imagine, design and power an AI-first approach to customer service," said Yaniv Markovski, head of support at OpenAI, in a statement. "With OpenAI, Ada will enable the world's best brands to provide a very differentiated support experience."

Source: https://www.destinationcrm.com/Articles/CRM-News/CRM-Across-the-Wire/Ada-Partners-with-OpenAI-156465.aspx

数据统计

数据评估

Ada浏览人数已经达到165,如你需要查询该站的相关权重信息,可以点击"爱站数据""Chinaz数据"进入;以目前的网站数据参考,建议大家请以爱站数据为准,更多网站价值评估因素如:Ada的访问速度、搜索引擎收录以及索引量、用户体验等;当然要评估一个站的价值,最主要还是需要根据您自身的需求以及需要,一些确切的数据则需要找Ada的站长进行洽谈提供。如该站的IP、PV、跳出率等!

关于Ada特别声明

本站GPT 案例导航提供的Ada都来源于网络,不保证外部链接的准确性和完整性,同时,对于该外部链接的指向,不由GPT 案例导航实际控制,在2023年3月9日 下午10:20收录时,该网页上的内容,都属于合规合法,后期网页的内容如出现违规,可以直接联系网站管理员进行删除,GPT 案例导航不承担任何责任。

相关导航